FAQ

What makes your cleaners different from regular brands?

Our products are garden-inspired and made with essential oils plus thoughtfully chosen, plant-derived ingredients. They're free of ammonia, chlorine, parabens, phthalates, formaldehyde, artificial colors, phosphates, and petroleum distillates — so they clean like the dickens without the sting.

Are your products safe for pets and kids?

Our formulas are designed for everyday family use and are Leaping Bunny certified cruelty-free. We also offer a dedicated gentle pet care line. That said, as with any cleaner, keep products out of reach and avoid direct ingestion. Contact us if you have specific concerns.

Do you really offer 70% off everything?

Yes — during the sitewide sale, up to 70% off applies across eligible products, and shipping is free worldwide with no minimum. Seasonal and bundle items may vary, so check the product page for the exact discount.

Is shipping really free, even internationally?

Absolutely. Every order ships free worldwide, and we cover all customs duties and import taxes. The checkout price is the final price you pay.

How long does delivery take?

Orders ship within 1–3 business days and typically arrive in 6–12 business days, depending on your location. You'll get a tracking number by email as soon as your package leaves our warehouse.

What if my package is damaged or lost?

Contact us right away through our Contact page. We'll work with the carrier to send a replacement or issue a refund — whichever you prefer. You won't be left out of pocket.

What is your return policy?

We offer a 60-day happiness guarantee. If you're not satisfied for any reason, return the item within 60 days of delivery using a free return label, and we'll refund you within 5–10 business days to your original payment method.

Can I exchange a product instead of returning it?

Of course. Reach out via our Contact page and we'll help you swap for a different scent or product using the same free, friendly process.

Are your products tested on animals?

No. We are Leaping Bunny certified cruelty-free, which means our finished products and ingredients are never tested on animals.

Is the packaging recyclable?

Our bottles are recyclable. Pumps and caps are the only exceptions due to current material limits — we're always working to improve this.

How do I build my own bundle trio?

Select any three eligible items — Hand Soap, Dish Soap, and Multi-Surface Cleaner — and the bundle discount applies automatically at checkout, stacking with the sitewide 70% off for extra savings.

How can I get early access to seasonal scents?

Join our pen-pal list through the email signup. Members get early access to limited fall scents, new diffusers, and members-only drops.

How do I contact customer service?

Visit our Contact page and send a message. We aim to respond within 24–48 business hours during business days, and we're happy to help with orders, products, returns, and more.